Enterprise AI Adoption: A No-Code Chatbot (the Boiron Case)
QSOFT presented a case study for Boiron: a medical RAG bot on Yandex Cloud Agent that handles user requests without Python or external orchestrators. The assistant is embedded in a PHP and WordPress site, works with a large knowledge base and helps reduce the number of lost inquiries. For a portal that receives 300,000 requests a year, it offers a way to relieve support without rebuilding the entire stack.
AI-processed from Habr AI; edited by Hamidun News
QSOFT has deployed an AI assistant (a RAG chatbot) built on YandexGPT for the pharmaceutical company Boiron. It runs on the existing website without any programming.
Can you add AI to a WordPress online store?
Yes, as the Boiron example shows. YandexGPT works with an existing PHP and WordPress site without rewriting any code.
How does AI help customer support?
The bot answers questions around the clock and takes over the load that previously went to manual support.
Can you add an AI assistant to an existing site without rewriting code?
Yes. In the Boiron case, the assistant runs on a PHP and WordPress site and does not require rewriting code.
Why did a pharmaceutical company need an AI assistant?
Boiron has a large catalog (130 homeopathic single-ingredient remedies and 10 combination medicines) with a complex knowledge structure. The chatbot helps users quickly find the product they need.
How does an AI chatbot help the company?
The assistant runs on the existing site 24/7, answers customer questions and takes over part of the load that previously went to manual support.
Key Questions Answered
Can you add AI to a WordPress online store?
Yes, as the Boiron example shows. YandexGPT works with an existing PHP and WordPress site without rewriting any code.
How does AI help customer support?
The bot answers questions around the clock and takes over the load that previously went to manual support.
Can you add an AI assistant to an existing site without rewriting code?
Yes. In the Boiron case, the assistant runs on a PHP and WordPress site and does not require rewriting code.
Why did a pharmaceutical company need an AI assistant?
Boiron has a large catalog (130 homeopathic single-ingredient remedies and 10 combination medicines) with a complex knowledge structure. The chatbot helps users quickly find the product they need.
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