AWS Bedrock AgentCore Helped Reduce AI Agent Costs by 97%

Amazon Bedrock AgentCore enabled AWS and Works Human Intelligence to create AI agents for business support that reduced costs by 97% and improved operational efficiency.

Problem: Scaling Without People

In customer-facing companies, the traditional model requires people to handle every request—from simple questions to complex issues. As the number of customers grows, costs increase linearly: employee training, personnel management, salary payments, and quality assurance are needed. Works Human Intelligence faced a typical challenge: how to automate customer support in a way that saves on personnel without losing the quality of responses. Traditional chatbots didn't work—they only operate on pre-written scripts. A solution was needed that could reason, access corporate data, and make decisions independently.

Amazon Bedrock AgentCore: A Platform for Reasoning Agents

Amazon Bedrock AgentCore is a platform for creating AI agents that integrate with corporate systems and perform multi-step tasks. The agent sees a customer request in natural language, understands what tools it needs, and calls them automatically. Key capabilities:

• Integration with databases, CRM systems, and legacy company systems
• Natural language processing to understand customer requests
• Automatic task routing and classification
• Service scaling without hiring additional staff
• Agent decision transparency—visibility into what data was used

Results: 97% Cost Reduction and Service Acceleration

Works Human Intelligence deployed two AI agents on Bedrock AgentCore for different support channels. Costs fell by 97%—serving one customer now costs 30 times less than the human-based model. Response time was reduced from hours to minutes. The agents operate 24/7 without requiring shifts or breaks.

"Bedrock AgentCore allowed us to rethink the entire support process.

What previously required one person per request is now handled by a single agent across thousands of requests."

What This Means

AI agents are moving from the category of experiments to critical business tools. For companies that serve customers (banks, insurance companies, SaaS, e-commerce), a 97% cost savings is not just a number but a transition to a fundamentally new economy of scale.